Yep, you read this right. I will pay you to read this short book on human relations. The great part is that by reading this book, it will pay you, as many books will, many times over as you use the simple straight forward techniques.
Getting paid to read my PERSONAL PR kindle book, is part of a marketing campaign I’m currently doing. To get all the details, visit: http://www.terscott.com/ . It’s right on the first page of my site in the blue box. You will also see a place to click to hear an abbreviated version of when I presented it to Toastmasters International some time back; it’s a 5 -7 minute presentation I customize and use when I speak at meetings and conventions. The book is based on this award winning speech.
So, visit http://www.terscott.com/ right now while the marketing campaign is running and tell your friends too.
Make it a great day!
Ter Scott!
Bricks to Clicks Marketing Consultant
Ter Scott offers Marketing Ideas to Credit Unions
Recently I opened an account with a local credit union. Following are a few suggestions for marketing opportunities missed with my otherwise very positive customer service experience. Whether you have a credit union, or other business, consider using these suggestions. You may contact me for further assistance at http://www.terscott.com//, http://www.myimprintrep.com//, or by email: terscottpromotes@yahoo.com .
Here is a draft of the letter with my suggestions as I offered them. 
I want to thank you for a very pleasant customer service experience when I came to your main Cloquet location. I stopped by to open an account because I recently purchased a car loan from your firm.
My first contact was Mary who was not only pleasant and “knew her stuff”, but she is a “get it done now” person. She got right on the phone to my insurance company to get the needed information so I wouldn’t have to deal with it later.
My next contact point was with Becky who is efficient but not “stuffy”. She too was pleasant and could multitask doing the necessary things and still banter back and forth with my dry sense of humor. What I really appreciated about her and her work is that she walked me through everything so I could approve what the imprint of my checks will be and she answered all my questions.
As a marketing professional and one who teaches Customer Service both to businesses and at Duluth Business University, I like to honor those who offer great customer service experiences. It is clear that this is a planned part of your organization’s culture; good job!
If I may, I’d like to suggest a few things, marketing wise. You have a wonderful “portfolio” of your services in the seating area and also at Becky’s desk, which I understand Becky had a hand in creating. This is great! That is an awesome marketing piece. My suggestion would be to have a smaller version created to use as a take along brochure for new clients. I asked Becky if she would copy a few pages for me and she did.
Next, you may consider creating an imprinted folder to hold all of these important papers I received, or at least, an imprinted paperclip (these are unique, and many people don’t know they exist!) and they add a very nice professional touch.
Finally, but not least in importance, is the writing instrument. All the while your client is signing things (however with today’s technology we write on an electronic signature pad), he or she can be using a pen with your imprint (preferably emblazed with your mission statement as this is the initial contact with your business) and send the pen home with the new client!
Attached is the latest Navigator; a quarterly “idea piece” offering savings on imprinted promotional items I offer through my company AD KING LLC partnered with Newton Manufacturing. If I may be of service in any way with the marketing suggestions above, please contact me.
I would also like to offer a free or reduced priced entry to one of my future marketing seminars to one or two marketing people in your firm at your request. I am also expressing my gratitude for your fine customer service in my blogs on the Internet and will comment on many of the online “yellow page” type listings on the Internet as my way of “thanks” for a job well done; bravo!
Please extend my thanks to both Mary and Becky for making this first experience both positive and enjoyable!
Terry (Ter) Scott
Bricks to Clicks Consultant
AD KING LLC
Would you like to experience the same great customer service? Members Cooperative Credit Union has several locations however, you'll find both Mary and Becky at the main branch: 101 14th Street, Cloquet, MN 55720 (218) 625-8500
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